Privacy Policy

We collect the following categories of personal data:

Information you provide directly:

• Full name
• Email address
• Phone number (optional)
• Account information (login credentials)
• Service requests and booking details
• Customer support interactions

Payment data:

Processed securely by third-party payment processors. Eloresto does not store full credit card numbers.

Automatically collected data:

• IP address
• Browser type
• Device information
• Usage data (pages visited, actions taken on the site)

Your data is used for the following purposes:

• Providing and operating the concierge service
• Processing payments and subscription renewals
• Responding to support requests
• Managing bookings with restaurants and other third-party service providers
• Preventing fraud or misuse of the service
• Improving site performance and user experience
• Sending service-related notifications

We do not sell personal data to third parties.

We may share personal data only with:

• Restaurants and other third-party providers strictly for the purpose of completing your booking
• Payment processors
• Hosting and technical infrastructure providers
• Legal authorities only if required by law, subpoena, court order, or fraud investigation

Under no circumstance is data sold or transferred for marketing purposes.

Our servers are located in the United States and/or the European Union.

By using the service as a non-US resident, you consent to the transfer of your information to the United States, where privacy regulations may differ from those of your country of residence.

We retain your data only as long as necessary to:

• Maintain your active subscription
• Fulfill service requests
• Comply with legal obligations
• Prevent fraud and maintain service integrity

You may request deletion of your account and data at any time (see Section 8).

Eloresto employs industry-standard security measures including:

• SSL/TLS encryption
• Firewall and intrusion detection systems
• Encrypted backups
• Strict access controls

No method of electronic storage is 100% secure, but we take all reasonable precautions to protect your information.

Eloresto is not intended for individuals under 18.

We do not knowingly collect information from minors.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to certain processing
• Request account and data deletion

To exercise any of these rights, email: contact@eloresto.com

9.1 – Use

The eloresto.com website may use cookies and similar technologies to ensure its proper operation, measure its audience, remember certain user preferences, improve the user experience and, where appropriate, offer tailored content.

9.2 – Cookie Categories

Depending on the Site configuration, the cookies used may fall into the following categories:

• Strictly necessary cookies required for the operation of the Site
• Audience measurement and statistical analysis cookies
• Personalisation cookies
• Advertising or targeting cookies, subject to the user’s prior consent where required

9.3 – Managing Preferences

Users can manage their cookie preferences through any banner or consent management tool displayed on the Site, where available, or through their browser settings. Where consent is required, it may be refused or withdrawn at any time without affecting access to the essential features of the Site.

9.4 – Retention Period

Cookies are not retained beyond a period proportionate to their purpose. Where consent is required, the user’s choice is stored for a limited period in accordance with applicable regulations.

We do not use cookies to sell personal data.

This Policy may be updated to reflect operational, legal, or regulatory changes. Updates will be announced on this page.

Novalane Operations LLC

2106 House Avenue, Suite 278, Cheyenne, WY 82001, USA

Email: contact@eloresto.com