Cancellation and Refund Policy

Version 1.0 (updated June 2026)

This Cancellation and Refund Policy applies to all subscriptions and services purchased on Eloresto.com.

1. Subscription

  • All subscriptions include a 3-day billed at $1.
  • If not canceled before the end of this period, the subscription automatically renews at the selected plan price.
  • By creating an account and submitting requests, the user expressly requests immediate service execution.

Billing frequency is chosen at checkout. Eloresto reserves the right to charge the 3-day and subscriptions in one or several instalments, without additional fees for the customer.

Subscription price billed in one or more equal instalments at no extra cost, based on your checkout selection.

The merchant reserves the right to offer promotional pricing on any product or subscription available on its website at its sole discretion. Promotional prices are temporary, apply only for the duration and conditions explicitly stated at the time of purchase, and automatically revert to the standard regular price thereafter. Such promotions do not constitute a permanent modification of the standard pricing listed in these Terms.

2. How to Cancel

You may cancel your subscription at any time via:

  • Live chat (recommended – instant cancellation)
  • The contact form
  • The “Manage my subscription” page
  • Email: contact@eloresto.com

Cancellations during the 3-day result in no additional charge beyond the $1 fee.

3. Billing After Cancellation

  • Once canceled, your subscription will not renew.
  • You remain liable for charges already processed before cancellation.
  • Partial refunds for unused time are not permitted unless stated in our commercial guarantee.

4. Commercial “Satisfaction Guarantee”

Eloresto offers a goodwill guarantee allowing customers to request a refund of their last period of subscription if dissatisfied.

Conditions:

  • Applies once per customer
  • No justification required
  • Does not apply to add-ons or third-party service fees
  • Separate from any mandatory consumer rights applicable in your jurisdiction

Refunds are processed within up to 14 days.

5. Third-Party Charges

Eloresto only charges for the $3 booking fee and any optional subscriptions.

Any service booked through Eloresto (restaurant, taxi, activity, etc.) is billed directly by the provider according to its own terms.

Eloresto is not responsible for:

  • Provider cancellations
  • Service delays
  • Quality of service provided by third parties